Free Trial Specific Terms of Service

Free Trial Specific Terms of Service

Last Updated: September 1, 2026

  1. INTRODUCTION

Welcome to Anker. The Anker Hearing Aids website ([https://www.health.anker.com/]) and all related content, functionality, customer support, and services made available through or in connection with any of the foregoing (the "Customer Service") are owned and operated by Smart Innovation, LLC ("ANKER"), which is also the contracting entity for the Customer Service. The Customer Service does not include any other Anker brand websites, applications, products, or services.

  1. HA FREE TRIAL PROGRAM

  1. Program Description

ANKER offers a limited product experience program (the "HA Free Trial Program") through which qualified participants may try [Anker Hearing Aids] devices to collect your feedback on your overall product experience. Participation is subject to application and selection at ANKER's sole discretion.
THE HA FREE TRIAL PROGRAM IS NOT A SALE, LEASE, OR RENTAL. No purchase is required to participate, and participation does not obligate you to purchase any product now or in the future. To participate, you are only required to pay a small deposit, which will be refunded in full after the Trial Period ends and you return the device. Title to and ownership of all trial devices remains with us at all times during the Trial Period.
In the event of any conflict between this Section and any marketing materials, website copy, or other descriptions of the HA Free Trial Program, this Section shall prevail.

  1. Eligibility

The HA Free Trial Program application is open only to individuals who: (a) are at least eighteen (18) years of age; (b) are legal residents of the fifty (50) United States or the District of Columbia; (c) complete the online sign-up questionnaire with current, complete, and accurate information; and (d) maybe selected by ANKER randomly as a qualified participant at ANKER's sole discretion.
The HA Free Trial Program is void outside the United States and where prohibited by law. ANKER reserves the right to reject any application, revoke any participant's qualification, or terminate any participant's involvement in the Program at any time, for any reason or no reason, including but not limited to provision of false or incomplete information, violation of these HA Terms and the Agreement, or conduct that ANKER reasonably determines may harm the Program, other participants, or ANKER's interests.

  1. How the Program Works

The HA Free Trial Program consists of the following phases. Estimated dates are communicated during the qualification process and are subject to change.
(a) Sign-Up. Complete the online questionnaire at [https://www.health.anker.com/] with information about your hearing needs, lifestyle, and usage scenarios. All information you provide is subject to the Privacy Policy.
(b) Qualification and Deposit. ANKER reviews applications and, at its sole discretion, selects qualified participants. If selected, you may receive a Deposit Invoice via email or other notice setting forth the deposit amount, payment instructions, and payment deadline. You must pay the deposit in full by the stated deadline to confirm your participation. The deposit is a refundable security for the trial device, not a purchase price or down payment. Your deposit payment constitutes your offer to participate in the HA Free Trial Program.. Deposit terms are detailed in Section 2.4 below.
(c) Delivery. Subject to timely payment of the deposit, ANKER will ship the trial device to the shipping address you provide. Estimated shipping dates will be communicated after your deposit is received. Shipping dates are estimates and are not guaranteed. ANKER is not liable for shipping delays. Risk of loss during shipping passes to you upon delivery to the carrier; however, title and ownership remain with ANKER. You must inspect the device upon receipt and report any shipping damage within five (5) business days. ANKER only accepts your offer, and the HA Free Trial Program agreement between you and ANKER is concluded, when ANKER dispatchs the trial device to you and send you a shipping confirmation email.
You may set up and use your hearing aids entirely on your own without the involvement of any professional. If you would like a personalized fitting experience, you may also choose from the following options:
i. Setup and Sound Check. Upon receiving the device, follow the instructions in the Anker Hearing Aids App to complete basic device setup and the in-app hearing assessment. The hearing assessment is an informational tool only and does not constitute a medical diagnosis. See Section 4 [MEDICAL DISCLAIMER].
ii. Sound engineer tunning. After delivery, ANKER will schedule a remote video tunning session with a sound engineer. During this session, the specialist will adjust your device settings based on your hearing profile and usa ge needs. The Engineer is an independent professional, not an employee or agent of ANKER, and does not establish any doctor-patient or clinical relationship with you.The Customer Service is provided to optimize device performance and does not constitute medical diagnosis, treatment, or the practice of medicine. ANKER is not responsible for the professional conduct of the specialist. Any health-related concerns should be directed to your personal physician.
(d) Three-Month Trial Period. The trial period ("Trial Period") begins on the date the device is delivered to your shipping address, as confirmed by the carrier's delivery record. The Trial Period lasts for three (3) months from the start date. Customer support is available throughout the Trial Period.
(f) End of Trial — Your Choice. At any time during the Trial Period, or within fourteen (14) days after the Trial Period ends (the "Return Window"), you must elect one of the following:
  (i) Return and Full Refund. You may return the device at any time during the Trial Period or the Return Window for a full refund of your deposit. Return and refund procedures are set forth in the Section 3 [RETURN AND REFUND POLICY] below.
  (ii) Keep and Upgrade. If you choose to retain the trial device, your deposit will not be refunded. ANKER will provide you with a free upgrade to the brand new version at no additional charge. The commercial version will include the standard warranty then in effect and will be subject to the HA Terms applicable at the time of the upgrade. ANKER will notify you of the commercial release and coordinate the upgrade shipment to your address on file. You are responsible for ensuring your contact and shipping information remains current.
  (iii) If you do not initiate a return by the end of the Return Window, you will no longer be eligible for a refund of your deposit under the Trail Period return conditions. However, if you subsequently decide to initiate a return, you may still request a return or refund under the Return and Refund Policy in Section 3.

  1. Deposit Terms

(a) Amount. The deposit amount is set forth in your Deposit Invoice. The deposit is not a purchase price, down payment, or installment payment.
(b) Payment. Payment must be made by the deadline stated in your Deposit Invoice. Failure to pay the deposit by the deadline will result in forfeiture of your qualification and your spot may be offered to another applicant. ANKER uses third-party payment providers to process deposits. ANKER does not receive or retain payment card numbers. The payment provider's use of your payment information is governed by its own privacy policy.

  1. Program Capacity and Modification

The HA Free Trial Program is subject to a limited number of participants, to be determined by ANKER. ANKER reserves the right to: (a) modify the Program structure, timeline, number of participants, or device specifications; (b) suspend or terminate the HA Free Trial Program in whole or in part; or (c) adjust the deposit amount or incentive structure for future cohorts, without affecting the terms applicable to participants already accepted into the Program. If ANKER terminates the HA Free Trial Program in its entirety, or terminates your participation without cause, your deposit will be refunded in full and any device in your possession must be returned using a prepaid shipping label provided by ANKER.

  1. RETURN AND REFUND POLICY

  1. Your Right to Return

(a) Refund Conditions. Your deposit is fully refundable, without deduction, at any time during the Trial Period or the Return Window, provided you: (i) contact ANKER to initiate a return; (ii) obtain a tracking number; and (iii) return the device in substantially the same condition as delivered, reasonable wear and tear from normal use excepted. Missing accessories, removal or alteration of serial numbers, or damage beyond ordinary use may result in a deduction from the refund as reasonably determined by ANKER to cover the cost of repair or replacement.
(b) Loss, Theft, or Severe Damage. If the trial device is lost, stolen, or damaged beyond normal wear and tear during the Trial Period or Return Window, you must notify ANKER customer support promptly. ANKER reserves the right to retain all or a portion of your deposit to cover the reasonable cost of repair or replacement. ANKER will provide you with an itemized explanation of any deduction.

  1. Return Procedures

(a) Initiating a Return. To initiate a return, contact customer support at [us.health@anker.com] . You will receive a prepaid return shipping label that includes a tracking number.
(b) Return Shipment. You must ship the device using the prepaid label within fifteen (15) days of receiving the shipping label. Return shipping is at ANKER's expense for returns initiated during the Trial Period or Return Window. The device, all included accessories, and original packaging should be returned to the extent reasonably practicable.
(c) Return Processing. Return requests are subject to inspection and verification upon receipt at ANKER's warehouse. Once the return is confirmed, refunds are processed within approximately 5 business days of the Company's confirmation of receipt. Refunds will automatically be returned to the original payment account used for the purchase. Timing of the refunded amount appearing in your account depends on your card issuer, bank, or payment provider and is outside the Company's control.
(d) Return Deadline. Returns must be initiated no later than one month after the end of the trial period, i.e., by the end of February. After this deadline, returns will no longer be accepted and the after-sales warranty will no longer apply. Participants who do not return the device by the deadline will be deemed to have chosen to keep the trial device, and a new device will be provided to them at no cost.

  1. MEDICAL DISCLAIMER

FDA OTC Hearing Aid Classification. [Anker Hearing Aids] are over-the-counter (OTC) air-conduction hearing aids intended for use by individuals age 18 years or older with perceived mild to moderate hearing loss, consistent with FDA regulations at 21 CFR § 800.30. These devices do not require a prescription, medical examination, or fitting by a licensed hearing healthcare professional. Consumers may purchase and use OTC hearing aids directly without professional intervention.
THE Customer Service IS NOT DESIGNED OR INTENDED TO PROVIDE PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT SERVICES. ANKER provides general hearing health information for educational and informational purposes only and is not a healthcare provider or medical practice.
Any information provided through the Customer Service, including through ANKER's website, email, telephone, chat, or any other form of communication with ANKER's employees or representatives, does not constitute medical advice and is not a substitute for consultation with a licensed physician or qualified healthcare professional. Specifically, any hearing screening or self-assessment tool available through the Customer Service is provided for informational purposes only and does not constitute medical diagnosis of your hearing ability.
You should not make any medical decisions, delay seeking professional medical advice, or disregard the advice of your physician or other healthcare provider based on information obtained through the Customer Service.
ANKER is not liable or responsible for any advice or other information you obtain through the Customer Service. Nothing in this Section limits or disclaims any warranty or liability that cannot be excluded or limited under applicable law, including any warranties provided with respect to physical products under the Agreement and these HA Terms or applicable product liability laws.
IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. Do not rely on the Customer Service in any situation that requires emergency medical attention.

  1. PRIVACY POLICY

Your use of the Customer Service is governed by the Anker Hearing Aids Privacy Notice available at [https://www.health.anker.com/hearing-aids-privacy-policy] (the "Privacy Notice"), which is incorporated into these HA Terms by reference. By using the Customer Service, you consent to the collection, use, and sharing of your information as described in the Privacy Notice.

  1. GENERAL

  1. Geographic and Contracting Entity of the Agreement

The Anker Terms of Use (the “Agreement”) constitute a master set of terms governing the use of Anker and ANKER’s services. The Agreement is incorporated herein by reference https://www.anker.com/policies/terms-of-service?ref=footer.
Access to and use of the Customer Service is limited to individuals located in the United States. By accessing or using the Customer Service, you represent and warrant that you are located in the United States and meet this eligibility requirement. ANKER reserves the right to suspend or terminate access if ANKER determine, in its sole discretion, that this requirement is not satisfied.Depending on the specific product or service you access, your contractual relationship will be with the applicable Anker contracting entity, and the Agreement will apply to such relationship. For Anker products and services in the US, other than the Customer Service, the applicable contracting entity of the Agreement is ANKER.
For the Customer Service, the applicable contracting entity of the Agreement isSmart Innovation, LLC (“ANKER”).

  1. Acceptance of Terms

PLEASE READ BOTH THE AGREEMENT AND THESE HA TERMS CAREFULLY BEFORE USING THE Customer Service. By clicking "Agree" or any similarly labeled button or checkbox on Anker Hearing Aid web page or applications, creating or using an user account (hereinafter "HA Account"), accessing, using, or purchasing on the Customer Service, or by otherwise indicating acceptance of these HA Terms, you represent that you are located in the United States and you acknowledge that you have read, understood, and agree to be bound by both (a) the Agreement and (b) these HA Terms. If you do not agree to both sets of the terms, you may not access or use the Customer Service.

  1. Conflict Rule

In the event of any conflict or inconsistency between the Agreement and these HA Terms with respect to your use of the Customer Service, these HA Terms shall prevail. Without limiting the foregoing, the following sections of the Agreement do not apply to the HA Free Trial Program or Customer Service, and are superseded by the corresponding sections of the HA Terms hereinafter:
(a) the general Anker Privacy Policy referenced in the Agreement, which is replaced by the Anker Hearing Aids Privacy Notice for data collected through the Customer Service.
All matters not expressly addressed in these HA Terms shall be governed by the Agreement.
ANKER reserves the right to modify these HA Terms at any time in its sole discretion. ANKER will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Customer Service following the posting of revised HA Terms constitutes your acceptance of the revised HA Terms.