Explicit Consent for Product Experience Program

Smart Innovation LLC (“Anker”) sincerely invites you to participate in the hearing-aid product experience program as a product experience participant.

Before deciding whether to participate, please read the following information as carefully as possible. It explains the background, purpose and significance of the program, its procedures and duration, and the potential benefits, risks and discomforts associated with participation. If you agree to participate, please sign the informed consent signature page.

I. Background, Purpose and Procedures

(1) Background and Purpose

This program is intended to collect recommendations for improving the product and related services through use by actual users.

(2) Program Procedures

The testing period will last approximately four to five weeks. The anticipated process is as follows:

Week 1 (Recruitment and Preparation): Sign the informed consent form, provide an audiogram and medical history information, and confirm the fitting appointment.

Week 2 (Fitting): Depending on the group to which you are assigned, you will receive fitting or adjustment services. After the fitting or adjustment is completed, you will complete an initial feedback questionnaire.

In-person fitting: Receive professional fitting services at the recruiting institution (45–60 minutes), including pure-tone audiometry, real-ear measurement (optional), parameter adjustment and wearing instructions, followed by initial feedback.

Self-adjustment group: Pair the device and complete an online self-administered hearing test through the App (approximately 10 minutes). You may fine-tune the volume and listening modes yourself.

Remote-adjustment group: Initiate a video call through the App at the scheduled time and complete the hearing self-test and parameter adjustment under remote guidance (approximately 45 minutes).

Weeks 3–4 (At-home Trial): Use the hearing aids at home for two to four weeks, provide daily feedback (5–10 minutes), and test them in everyday situations, including family conversations, watching television, telephone calls, shopping and public transportation.

Week 5 (Completion): Return the devices, complete a comprehensive questionnaire (20–25 questions; approximately 15 minutes), and participate in an in-depth interview (30–45 minutes).

(3) Program Period

The testing program is expected to run from [Month] [Day], 2026 to [Month] [Day], 2026.

(4) Categories of Information Collected

1. Audiogram data: Pure-tone audiometry results, including air-conduction and bone-conduction hearing thresholds. Participants in the self-fitting or remote-fitting groups will complete an online hearing self-test through the App, and the results will be used to generate a fitting plan.

2. Fitting parameters: Technical parameters adjusted by the hearing-care professional, including gain settings, compression ratios and noise-reduction levels.

3. Daily-use data: Daily wearing time, user experience and problems encountered.

4. Scenario-based experience data: Ratings of clarity, comfort and noise-reduction performance in situations such as family conversations, watching television, shopping and public transportation.

5. Device-use data: Technical data recorded by the device backend, including wearing time, volume adjustments, scene recognition, device fault logs and App operation records.

6. Overall feedback data: Overall satisfaction, evaluation of core functions, purchase intention and recommendations for improvement.

II. Tasks to Be Completed by Participants

1. Complete daily feedback on time: Submit experience feedback for 14 consecutive days (approximately 5–10 minutes per day) and truthfully record wearing time, user experience and problems encountered.

2. Complete scenario-based testing: Use the hearing aids in daily life, including during family conversations, while watching television, during telephone calls, while shopping and on public transportation, and provide feedback on those experiences.

3. Participate in the completion survey: Complete a comprehensive questionnaire (20–25 questions; approximately 15 minutes) and participate in an in-depth interview (30–45 minutes).

4. Safeguard and timely return the devices: Take proper care of the devices during the testing period and avoid loss or damage. At the end of the test, return them on time to the designated location (the in-person group shall return them to the fitting institution; the online group shall return them by mail).

5. Provide accurate information and cooperate with the fitting process: Provide authentic audiogram and medical history information, cooperate with the hearing-care professional in completing the fitting process, and promptly report any issues through the designated WeChat group.

III. Participant Rights

Your participation in this testing program is voluntary, and information concerning your participation will be kept confidential. You may decline to participate or withdraw at any time without discrimination or retaliation, and your rights and interests will not be adversely affected.

You may choose not to participate or may withdraw from the program before completion. You may obtain information concerning the program and its progress at any time. If you have any questions concerning the program, experience any discomfort or injury during the trial, or have any questions concerning your rights and interests in connection with the program, you may consult the program personnel at any time.

IV. Potential Benefits of Participation

1. Use the hearing-aid product free of charge for two weeks to one month, without paying any product fee.

2. Receive fitting services: The in-person fitting group will receive professional fitting services (45–60 minutes), including pure-tone audiometry, parameter adjustment and wearing instructions; the remote-fitting group will receive remote video guidance from an audio engineer (approximately 45 minutes); and the self-fitting group will complete the fitting through the App and may receive online question-and-answer support.

3. Receive technical support during the testing period (support hours: 9:00 a.m.–9:00 p.m.).

4. Your feedback will help improve the product and benefit more people with hearing loss.

V. Potential Adverse Reactions, Risks and Inconveniences

1. Initial wearing discomfort: Mild pressure or a foreign-body sensation may occur when the hearing aids are first worn. The usual adjustment period is three to seven days. If discomfort persists, please contact the hearing-care professional for parameter adjustment.

2. Sound-related issues: Feedback, excessive volume or insufficient volume may occur. Please contact the hearing-care professional through the designated WeChat group. The hearing-care professional will provide adjustment guidance or arrange a refitting.

3. Fatigue from prolonged use: Prolonged wearing may cause mild discomfort in the ear canal. At the beginning, daily use should generally not exceed four to six hours; wearing time may be gradually increased after you become accustomed to the device.

4. Rare adverse reactions: In rare cases, ear discomfort or an allergic reaction may occur. If ear pain, redness, swelling, itching or similar symptoms occur, stop using the device immediately and contact the hearing-care professional or seek medical attention.

If an injury caused by the product used in this program occurs, the program sponsor will bear the related treatment expenses and provide corresponding financial compensation.

VI. Contact Information

If you have any questions or need to exercise your rights, please feel free to contact us:

Smart Innovation LLC

E-mail: us.health@anker.com

Explicit Consent for Privacy Notice

1. Purpose of this Consent Form

Protecting your personal data is of great importance to ANKER TECHNOLOGY (SG)PTE., LTD. , Smart Innovation LLC and their affiliates (together, “Anker”, “we”, “us” and “our” in this notice) . The Privacy Notice <https://www.anker-in.com/privacy-policy> explains how we collect, use, store, and share your personal data. This Privacy Notice applies to all of Anker’s brands, including Anker, AnkerMake, AnkerWork, eufy, Nebula and soundcore, as well as any specific device, website, or application that references or links to the Privacy Notice.

This document supplements our Privacy Notice by outlining how we collect, use, store, and share your sensitive personal data, in compliance with applicable privacy laws and regulations. It is intended to provide clarity regarding the processing of sensitive personal data and to ensure that you are fully informed about your rights and our obligations, specifically with respect to sensitive data recording for algorithm training to improve the performance of our Products.

Please review this document carefully to understand the specific terms governing the processing of your sensitive personal data. By signing below, you provide your explicit consent for the processing of your sensitive personal data as detailed herein and in our Privacy Notice.

We will always process personal data in accordance with applicable national data protection regulations.

2. Data We Collect and Its Purpose

Anker collects personal data directly from you and through your registration, installation, and the use of our Products and services. Depending on the nature of your interactions with us and your engagement with our Products or services, we collect and process the following personal data:

Yes/No	Category	Details	Purposes
	Image data	including visual content captured and processed by the operational Product provided to you for beta testing (the “Product”).	Algorithm training to improve Product performance and user experience
	Audio data	including voice and sound exchanged while using the Product. This could include any type of information relating directly or indirectly to a living person depending on the content of the information exchanged while using the Product, and potentially also special category data (such as dietary restrictions, allergy information, health conditions, etc.).
	Video data	including visual and audio content exchanged during using the Product. This could include any type of information relating directly or indirectly to a living person depending on the content of the information exchanged while using the Product, and potentially also special category data (such as dietary restrictions, allergy information, health conditions, etc.).
Yes	Data Generated From Product Usage	1. Audiogram data: Pure-tone audiometry results, including air-conduction and bone-conduction hearing thresholds. Participants in the self-fitting or remote-fitting groups will complete an online hearing self-test through the App, and the results will be used to generate a fitting plan. 2. Fitting parameters: Technical parameters adjusted by the hearing-care professional, including gain settings, compression ratios and noise-reduction levels. 3. Daily-use data: Daily wearing time, user experience and problems encountered. 4. Scenario-based experience data: Ratings of clarity, comfort and noise-reduction performance in situations such as family conversations, watching television, shopping and public transportation. 5. Device-use data: Technical data recorded by the device backend, including wearing time, volume adjustments, scene recognition, device fault logs and App operation records. 6. Overall feedback data: Overall satisfaction, evaluation of core functions, purchase intention and recommendations for improvement.

3. Processing of Sensitive Personal Data

Anker does not intend to collect Sensitive Personal Data. Upon your use of the Product, the Product is designed to automatically detect human figures within the images, apply a mosaic filter to obscure those figures, and subsequently upload the filtered images to a cloud-based storage system to safeguard your personal data and information. Additionally, we do not engage in automated decision-making that has legal or similarly significant effects on you.

Anker does not intend to collect any Personal Data from public spaces; however, you should be aware that privacy and video surveillance laws in your jurisdiction may apply when using the Product and our services. It is your responsibility to ensure compliance with all relevant legal requirements. For instance, you may be required to post a notice informing visitors to your premises that the Product or Anker’s services are in use. Recording or sharing video or audio content that includes other individuals, or capturing their facial features, may infringe on their privacy rights.

4. Children's Data Protection

Anker is not intended for use by children, nor does Anker knowingly collect personal information from children for the provision of Anker’s Services or the operation of Anker’s Products. If you become aware that your child has provided Anker with personal information without your consent, or if Anker has inadvertently collected your child’s information, you should contact the us as outlined in Section 11. If Anker becomes aware that personal data has been provided by a child, we will promptly delete such data from our system.

5. Legal Basis for processing

The legal basis for the processing of your personal data, as described in detail below, is your active consent. You have the right to withdraw your consent at any time.

However, please note that your consent is essential for participating in this beta test. If you withdraw your consent, Anker will no longer be able to provide the Product to you, and we reserve the right to request the return of the Product.

6. Data Sharing

Your personal data can be shared with others to the extent we are under statutory obligation to do so and to fulfil services and agreements we have with you. We may share your personal data with others such as Anker Group companies, suppliers, business partners and authorities as detailed below.

Category of data	Category of Recipients	purposes
All categories of personal data in Section 2	Anker group companies	To perform the purposes of our processing activities on our behalf.
All categories of personal data in Section 2	Amazon Cloud（service provider）	We employ other companies and individuals to perform functions on our behalf. This includes technical service providers who operate and maintain our IT infrastructure and store data in order to be able to perform the purposes of our processing activities .

5. Cross-Border Transfers

Personal data that we collect from you may be transferred to and stored at a destination outside the your country of residence. Transfers to these locations are only made if an adequate level of data protection exists, or we ensure appropriate safeguards are in place to protect the transfer of your personal data to these countries:

Category	Mechanism	Country
All categories of personal data in Section 2	Standard contractual clauses, approved by the EU Commission.	Singapore

Where the EU Commission's standard clauses have been entered between Anker and you of the personal data outside the EU/EEA, this means that you guarantees that the protection for your personal data provided by the GDPR still applies. In these cases, we also assess whether there is legislation in you country that affects the protection of your personal data. If necessary, we take special technical and organisational measures so that the protection of your data remains when transferring it to the relevant country outside the EU / EEA that there are exceptions in special situations, such as to fulfil a contract with you or your consent to the specific transfer.

7. Retention of Data

We will process your personal data for as long as necessary to fulfill the aforementioned purposes, including recording your data with your consent, improving algorithms, complying with applicable laws and regulations, or until you request the cessation of data retention. For further details, please refer to our Privacy Notice.

8. Your data protection rights

Your rights regarding the protection of your personal data may vary depending on your country of residence and are subject to applicable laws and regulations. These rights may include, but are not limited to, the right to be informed, access your personal data, rectify inaccuracies, withdraw consent at any time, request the deletion of your personal data, or opt out of the sale of personal data. For more detailed information, please refer to our Privacy Notice.

9. Security

We protect your personal data against loss, misuse, and unauthorised access, disclosure, modification, and destruction by putting in place the necessary administrative, organisational, and technical security measures.

10. Contact Information

If you have any questions or need to exercise your rights, please feel free to contact us:

Controller: ANKER TECHNOLOGY (SG)PTE., LTD.

Address: 112 ROBINSON ROAD #03-01 ROBINSON 112 SINGAPORE (068902)

Phone Number: 800-988-7973

E-mail: support@anker.com

Anker have appointed a data protection officer, responsible for monitoring how we handle your personal data. If you have questions about this document or wish to contact us for any reason in relation to our personal data processing, please contact our data protection officer at [dpo@anker.com].

11. Complaint

If you think that Anker is processing your personal data incorrectly you can file a complaint to the data protection authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place.

A full list of data protection authorities in the EU is available here< https://edpb.europa.eu/about-edpb/about-edpb/members_en>.

12. Changes to this document

This document may be amended periodically. We will notify you directly in the event of significant updates. Additionally, we may provide notice through other means, including by posting an announcement on our website or application.

By signing below, you confirm that:

You have read and understood this document and our The Privacy Notice <https://www.anker-in.com/privacy-policy> and explicitly consent to the processing of your personal data as outlined above.